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General FAQs

Q. Are orders secure?

Yes. Our online store is 100% Secure by PCI Security Standards Council Requirements. These requirements provide for secure handling of credit card information by our store and its service providers.

Q. What is your Return Policy?

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price within (30 days) from the shipping date. Please Note: If your purchase was eligible for Free Shipping, our shipping cost (the amount we paid to get the order to you) will be deducted from your credit or refund.

Mail to: Procelle, LLC

14000 Sunfish Lake Blvd

Suite 100

Ramsey, MN 55303

Your return must include the following:

Q. How will a refund be processed?

Refunds will be processed within 48 hours after a return has been received.  

Q. Will Procelle keep my information safe?

Yes! We will not sell, trade, or share your private information with anyone outside of the functions that allow us to conduct business operations related to you, your order, or our ability to share or contact you.  For more information visit our privacy policy page.

Q. Where is my order?

Once we ship out your order, you will get an email or text with a tracking number and a link to track your package.  If you do not receive a shipping confirmation email, please contact us at support@procelle.com. Include your name and order number. We will figure out what happened.

If your package has shipped and you have not received the order by the expected delivery date, please contact us at support@procelle.com so we can assist you. 

Q. When will orders be shipped?

It is our goal to ship orders within 24 hours after the order is placed. We ship during normal business hours Monday - Friday excluding holidays.  

Q. How long will it take to receive on order?

We have warehouses throughout the country. In most cases, you can expect delivery within 4 business days after the order has shipped. 

Q. Do you ship outside the USA?

We currently do not offer shipping outside the USA. If you have a special request, please contact us at Support@procelle.com

Q. What if I have a problem?

We want to hear from you. Please email us at support@procelle.com  We will do whatever we can to make it right.

Q. Product arrived but was damaged. What should I do?

If you have a product that was somehow damaged during shipping, we ask you to take the following action:

  1. Take pictures of the product and box
  2. Email us: support@procelle.com
    Include the pictures in the email, your name and order number, and a brief description of what was damaged.

    We will make it right.

Q. What are your quality and purity standards?

We demand rigorous testing for ingredient purity and potency, detailed product specifications, and documented scientific evidence to support every claim.

You can trust these products to meet FDA guidelines as demonstrated by third-party analysis and strict adherence to cGMPs. 

Every purchase is blocked by a 30-day money back guarantee. Love it, or return it - no question asked.

Q. I don't see an answer to my questions here. What should I do?

We are so sorry you couldn't find the answer you are looking for. Please click on the contact us tab and send us an email. We usually answer emails within 24 hours.